Ticketing Services

Division: Community & Belonging

Business Unit: Community, Arts & Culture

Ticketing Services

Casual Position

Glen Street Theatre

Glen Street Theatre is a busy 400-seat professional theatre, owned and managed by Northern Beaches Council. The theatre is located at Belrose in the Glen Street Cultural Hub and delivers an engaging annual performing arts program for all ages and tastes.

Role Purpose

Reporting to the Ticketing Services Coordinator the Ticketing Services Casuals are responsible for the safety, security comfort and service of the venue itself (Front of House and Kiosk/Bar). Under the direction of the Ticketing Services Coordinator their role is to maximise and maintain the “Glen Street” experience for patrons in an effective and efficient manner.

Key Responsibilities

• Delivery of a consistently high level of efficient and friendly customer service.
• Operate the Box Office ticketing system including selling tickets, issuing refunds, ticket exchanges, updating patron data and other duties as requested by the Ticketing Services Coordinator.
• Process and check subscriptions.
• Maintain thorough knowledge of current and future shows.
• Phone patrons in the event of a show cancellation or change of time/date.
• Handle customer feedback and complaints and direct complaints to the appropriate person where required.
• Perform end-of-day reconciliation of cash, cheques and credit card payments.
• Maintain the Visitor Register ensuring contractors and other visitors sign in and out of the building.
• Accept and check deliveries.
• Participate in consultation and team meetings.
• Report and record any unsafe situations, emergency, hazard, incident, accidents, injuries or damage immediately.
• Actively participate in ongoing staff development activities and training opportunities.
• Actively contribute ideas to improve services and work processes.
• Take personal responsibility for behaving in accordance with the organisations’ values and directions.
• Undertake any other reasonable duties as directed by Ticketing Services Coordinator.

Please refer to the Position Description for more information.

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There aren’t many employers who offer career and lifestyle in a single package, but Northern Beaches Council does. We offer an attractive workplace, including:

• genuine work-life balance and flexible working arrangements
• employee wellness program and a range of lifestyle benefits
• values based culture and a teams oriented working environment
• a culture of supporting continuous professional development
• high level of technological innovation and systems

How to apply:

Apply online and upload the following information

• Click on the 'Apply' button to complete your online application.
• You will have the opportunity to attach your resume and any supporting documentation.
• Please read the Position Description. You will be required to respond to the selection criteria questions online when you apply. Your response to these questions should demonstrate how you meet the requirements of this role.
• For further information, please contact Elise Teh on 02 8495 5345 during business hours.