Ticketing Services Casual

Division: Community & Recreation

Business Unit: Community, Arts & Culture

Title: Ticketing Services Casual, Casual - Casual Role, 0 hours per week

Salary Range: $38.90 - $45.21 per hour (inclusive of 25% casual loading) + super (subject to skills and experience)
 

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.

Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Glen Street Theatre is a busy 400 seat professional theatre, located on Sydney’s Northern Beaches, at Belrose in the Glen Street Cultural Hub.  The theatre delivers an engaging annual performing arts program for all ages and tastes.

Glen Street Theatre is in a state of transformation.  Our program is diversifying, our audiences are growing.  Be part of our next chapter, connecting more artists and with more audiences to share in the special magic that comes with love performance, and all in the comfort of a Local Government owned and operated venue.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  

In this role you’ll enjoy -

• A culture of supporting continuous professional development
• Employee wellness program and a range of lifestyle benefits
• Values based culture and a teams oriented working environment  

Our opportunity:
The key focus areas of this role include: 

1. Keeping quality data in Glen Street Theatre’s CRM system
2. Providing the best quality customer service to our Theatre patrons
3. Effectively working as part of a passionate, high functioning team
4. To respond to all customer queries effectively and efficiently, on the phone, in person and online providing excellent customer service.
5. Maintaining accurate and quality data in our customer management systems. 
6. Working autonomously and acting as the main point of contact for all ticketing and box office enquiries during show loads.

About you:
We’re looking for a motivated customer service enthusiast to join our Ticketing Services team.  You’ll bring passion for service and a genuine interest in Theatre and ticketing services to a team passionate about making a difference to our community.
 

Additional Information:

• Position Description
• Applications close on: 8 August 2025
• Questions? Please call: Patrice Rielly on 02 8495 7183

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.