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Front of House Staff

Date: 30-Sep-2021

Location: AU

Company: Northern Beaches Council

Front of House Staff

Casual Position


Glen Street Theatre

Glen Street Theatre is a busy 400-seat professional theatre, owned and managed by Northern Beaches Council. The theatre is located at Belrose in the Glen Street Cultural Hub and delivers an engaging annual performing arts program for all ages and tastes.


Role Purpose

Reporting to House Operations the Casual Front of House Staff are responsible for the safety, security comfort and service of the venue itself (Front of House and Kiosk/Bar). Under the direction of the House Services Coordinator their role is to maximise and maintain the “Glen Street” experience for patrons in an effective and efficient manner.


Key Responsibilities

  • Delivery of a consistently high level of efficient and friendly customer service in all Glen Street Theatre venues and events. This may include but not limited to table waiting, bar service and tray service.
  • Maintain cleanliness of the Kiosk and other public and non-public areas.
  • Liaise with other staff and the House Operations to ensure the appearance of all Glen Street Theatre public areas are maintained to a high standard.
  • Ensure the lock up and security of the theatre after any event as required.
  • Assist with emergency procedures i.e. emergency evacuations.
  • Check validity of tickets and direct patrons to their allocated seating.
  • Ensure the comfort and safety of all venue users including patrons and performers.
  • Be aware of the needs of patrons with disabilities or other special needs.
  • Ensuring the delivery of a consistently high level of efficient and friendly customer service to hirers, Glen Street Theatre staff, and patrons.
  • Ensure time sheets and reports are completed in an accurate and timely manner.
  • Ensure that the POS system is maintained and updated with changes as required under the direction of House Operations.
  • Take part in stocktaking.
  • Balance tills and complete required reports.
  • Act as Front of House Duty supervisor where necessary.
  • Participate in consultation and team meetings.
  • Understand and adopt Northern Beaches Council’s values in all areas of work with a high emphasis on customer service, team work and community relations.
  • Undertake any other reasonable duties as directed by House Operations.
  • Assist with emergency procedures during show call under the direction of the Chief Fire Warden.
  • Actively participate in preventing accidents by identifying hazards and becoming involved in the OHS&R program and taking reasonable care for the health and safety of yourself and others.
  • Report and record any unsafe situations, emergency, hazard, incident, accidents, injuries or damage immediately.
  • Undertake all duties in accordance with WH&S, EEO, Code of Conduct principles and requirements.
  • Keep up to date with policies and procedures.
  • Actively participate in ongoing staff development activities and training opportunities.
  • Actively contribute ideas to improve services and work processes.
  • Take personal responsibility for behaving in accordance with the organisations’ values and directions.
  • To actively participate in continuous improvement of systems, procedures, organisational culture and cross organisational communication and activities.  This will be done through using the Business Excellence Framework as the basis for continual improvement and change.


*** Whilst this position description covers the key areas of responsibilities, this list is not exhaustive. Day to day tasks and responsibilities may vary and be in addition to those listed above (reasonably and within the limits of individual skills, competence and training).


Please refer to the Position Description for more information.

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There aren’t many employers who offer career and lifestyle in a single package, but Northern Beaches Council does. We offer an attractive workplace, including:


  • genuine work-life balance and flexible working arrangements
  • employee wellness program and a range of lifestyle benefits
  • values based culture and a teams oriented working environment
  • a culture of supporting continuous professional development
  • high level of technological innovation and systems


How to apply:

Apply online and upload the following information

  • Click on the 'Apply' button to complete your online application.
  • You will have the opportunity to attach your resume and any supporting documentation.
  • Please read the Position Description. You will be required to respond to the selection criteria questions online when you apply. Your response to these questions should demonstrate how you meet the requirements of this role.
  • For further information, please contact Melissa Twells on [[reportsToPhone]] during business hours.