Digital Services Officer

Division: Community & Recreation

Business Unit: Library Services

Title: Digital Services Officer, Permanent - Full-time Role, 35 hours per week

Salary Range: $69168.4 to $80384.88 per annum + super (subject to skills and experience)

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community.

 
Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Libraries are one of the largest and well-used library services in NSW. The library network has six library branches spread across the Northern Beaches in addition to online and outreach services, providing contemporary and innovate spaces, programs and services that support lifelong learning, social connection and community wellbeing. 

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  

In this role you’ll enjoy -

•    Flexible hours 
•    Professional development and training opportunities 
•    Employee wellness program and a range of lifestyle benefits 
•    Values based culture and a teams oriented working environment 

Our opportunity:
Through the planning and delivery of community focused STEM (Science, Technology, Engineering, and Maths) programming and events this role builds community members’ digital literacy skills for current and emerging technologies so they can navigate the digital world with confidence.
The key focus areas of this role include: 
1)    Preparing and delivering digital literacy and STEM events, programs and exhibitions.
2)    Undertaking customer service duties to support the effective operation of library branches across a 7-day service.

About you:
We’re looking for a collaborative individual with excellent customer service skills to join our customer focused team. You’ll bring an interest in technology and an adaptable communication style to a team passionate about making a difference to our community.

Additional Information:

• Position Description
• Applications close on: 24 November 2025
• Expected Interview Date: 8 December 2025
• Questions? Please call the Hiring Manager: Joe Yiu on 8495 5445

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.